Support
Talk to a person.
Bondfires is run by the two people who built it. Every message below lands in an inbox one of us reads.
Something isn’t working
Bugs, billing, a camp you can’t get into, a video that won’t upload.
support@bondfires.orgReport a safety concern
Use the report button on any video first, which reaches us immediately. For anything involving a child, email us directly as well. Reviewed same day.
safety@bondfires.orgYour data
Requests to access, export, or correct your data. See the privacy policy for what we hold.
privacy@bondfires.orgDelete your account
Step-by-step instructions, and what happens to your videos and data afterwards.
bondfires.org/delete-accountBefore you email
- Most “how does this work” questions are answered in the FAQ.
- Uploads that seem stuck usually finish when the app is reopened on Wi-Fi. Recordings are saved locally until they do.
- Subscription changes and refunds go through the App Store or Google Play, not through us. We can help you find the right screen.
Response times
Child-safety reports are reviewed the same day. Other reports within 72 hours. Everything else, usually within two business days. We’re small; if something is urgent, say so in the subject line.